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Boardworks Surfboard and SUP Board Warranty Policy

Boardworks is proud to stand behind our high performance quality Stand Up Paddle Boards and Surfboards that we have designed and built for you. For this reason Boardworks offers a covered 90 day limited warranty to the original purchaser against any defect in workmanship or materials. If you feel that you have a warranty claim with one of our products please speak with the Boardworks Retailer where the original purchase was made. If you are not sure whether or not your item is covered by our warranty, please contact our customer service team.

Consumer Requirements:
• Proof of purchase from Authorized Boardworks Retailer must accompany all warranty claims. The name of the retailer and date of purchase must be clear.
• Must be original purchaser.
• Photos of the board, which clearly show the defect(s) along with the serial number, must accompany all warranty claims.
• Products may only be returned if an RA # is given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.
• Credit or replacement will be sent out upon approval once product has been returned and received by Boardworks.
• Boardworks will determine if defect falls under warranty guidelines.

Boardworks limited warranty does NOT cover the following:
• Damage due to normal wear and tear.
• Punctures and/or previous repairs.
• Damage due to improper care, handling, or storage.
• Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
• Cosmetic blemishes.
• Damage /board breakage caused by waves or falling in surf conditions.
• Damage caused by anything other than defects in material and/or workmanship.

Boardworks Paddle Warranty Policy

Boardworks is proud to stand behind our high performance quality paddles that we have designed and built for you. For this reason Boardworks offers a limited warranty to the original purchaser covering 1 year from purchase against any defect in workmanship or materials. If you feel that you have a warranty claim with one of our products please speak with the Boardworks Retailer where the original purchase was made. If you are not sure whether or not your item is covered by our warranty, please contact our customer service team.

Paddles will develop natural wear and tear as well as breakdown of materials over time. Taking take care of your paddle can help extend its life.

Consumer Requirements:
• Proof of purchase from Authorized Boardworks Retailer must accompany all warranty claims. The name of the retailer and date of purchase must be clear.
• Photos of the paddle, which clearly show the defect(s) must accompany all warranty claims.
• Products may only be returned upon approval if an RA # is given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.
• Must be original purchaser.
• Boardworks will determine if defect falls under warranty guidelines.

Boardworks limited warranty does NOT cover the following:
• Damage due to normal wear and tear.
• Improper assembly, modifications or repairs.
• Damage due to improper care, handling, or storage.
• Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
• Damage or breakage caused striking of rocks, reef, rails, waves or falling in surf conditions.
• Damage caused by anything other than defects in material and/or workmanship.

Boardworks Inflatable Stand Up Paddle Board Warranty Policy

Boardworks is proud to stand behind our high performance quality Inflatable Stand Up Paddle Boards that we have designed and built for you. For this reason Boardworks offers a covered 1 year limited warranty to the original purchaser against any defect in workmanship or materials. If you feel that you have a warranty claim with one of our products please speak with the Boardworks Retailer where the original purchase was made. If you are not sure whether or not your item is covered by our warranty, please contact our customer service team.

Consumer Requirements:
• Proof of purchase from Authorized Boardworks Retailer must accompany all warranty claims. The name of the retailer and date of purchase must be clear.
• Must be original purchaser.
• Photos of the board, which clearly show the defect(s) along with the serial number, must accompany all warranty claims.
• Products may only be returned if an RA # is given in advance by Boardworks Customer Service. The RA # must be clearly labeled on the outside of the package or it will be refused.
• Credit or replacement will be sent out upon approval once product has been returned and received by Boardworks.
• Boardworks will determine if defect falls under warranty guidelines.

Boardworks limited warranty does NOT cover the following:
• Damage due to normal wear and tear.
• Punctures and/or previous repairs.
• Damage due to improper care, handling, or storage.
• Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
• Cosmetic blemishes.
• Damage /board breakage caused by waves or falling in surf conditions.
• Damage caused by anything other than defects in material and/or workmanship.

Boardworks Freight Damage Policy:

All Boardworks products leave our warehouse in perfect condition. By signing the delivery receipt; you have accepted the article to be in perfect condition.

It is your responsibility to inspect ALL freight for any damages prior to signing the delivery receipt. We highly suggest that you remove and check ALL the boards in your shipment to verify the condition of the article before signing the delivery receipt.

If you are in doubt, or feel there may be possible damage to the shipment even though there is no visible damage to the shipping box write "SUBJECT TO INSPECTION" when signing for freight.

Even if no damage is suspected, open the carton(s) within 24 hours of delivery and make a thorough inspection.

ALL freight claims must be reported to Boardworks within 5 business day of receipt. If damage is not reported within the stated time frame it will then be the consignee's responsibility to file a damage claim with the freight company.

For Visible Damage:
If the shipment you have received looks damaged in any way and you suspect internal damage, open immediately. If the shipment has visible damage the shipment should be refused. Note any damage on the delivery receipt when refusing the freight at the time of delivery (i.e. box corners crushed, tears, rips, slices, marks etc.), be specific. Please obtain or make a copy of the delivery receipt.

If the damage is fairly minor and you wish to keep the damaged shipment, note any damage on the delivery receipt when signing for the freight at the time of delivery (i.e. box corners crushed, tears, rips, slices, marks etc.), be specific. Please obtain or make a copy of the delivery receipt.

Digital photos must be taken of any damage to the product and/or the shipping box upon delivery.

Retain all packaging in case an inspection of the damage is required by the carrier.

Boardworks Customer Service must be notified within 5 days of the refusal or damaged shipment. Photos of the damaged packaging and product along with any shipping documentation and repair quote must be provided even if the damaged shipment is retained.

You will then be contacted to discuss a re-shipping plan or credit as necessary.

For Concealed Damage:
Damage that is not visible upon delivery, but discovered upon opening freight after the carrier has left is concealed damage; all concealed damage must be reported within 5 business days of delivery. Digital photos must be taken of any damage to the product and/or the shipping box upon opening.

Please retain all packaging in case an inspection of the damage is required by the carrier.

Contact and notify Boardworks Customer Service within 5 days. Please provide photos of the damaged packaging and product along with any shipping documentation and repair quote.

When contacting Boardworks please notify them of what action you would like to take, ie. Request to repair board or discount.

Please do not make ANY repair(s) without Boardworks approval. Repair reimbursement or discounts may be given only if approved by Boardworks allowing for retailer to sell the damaged board. Dollar and/or discount amount may vary and is on a case to case basis.

Failure to notify Boardworks of any damages within 5 days of delivery means you are accepting the product as complete and in good condition. No discount or reimbursement will be given. Any claims submitted after 5 days will be denied and you as the customer/ consignee will be required to file a claim on your own behalf.


Please email warranty@boardworkssurf.com or call us at (760) 722-8536 to initiate a warranty claim or for any questions.

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